What courier do you use for deliveries?

We use TNT, Fedex and DHL to send most of our Worldwide Orders.
Fluid Power System Technologies reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

We also deliver with sea freight for non urgent heavy items.

How long does it take for home delivery?

We currently offer 3 types of delivery service as below

Standard delivery by air under economy service in approximately 5-7 working days (Subjected to custom clearance at destination country)

Fast delivery by air under express service in approximately 2-3 working Days (Subjected to custom clearance at destination country)

By Sea under economy service for cargo in approximately 15-75 working days, depends on destination country. (Subjected to custom clearance at destination country)

 

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain fpstechnologies.in to your safe senders list.

Do you deliver on Weekend?

No, our courier company do not offer the service to deliver on weekends currently.

Why can’t you offer next day delivery?

We can only offer next day on goods we have in stock at our dispatch depot.

Can I track my item?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit https://www.tnt.com/express/en_in/site/shipping-tools/tracking.html for International orders shipped via TNT,  http://www.dhl.com/en/express/tracking/tracking_tools.html for all orders shipped by DHL, https://www.fedex.com/apps/fedextrack/ for all orders shipped by Fedex,

note : tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Do you deliver to PO Box adresses?

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Do I have to pay Customs & import charges if I live outside India?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

I'm new, how do I order?

At Fluid Power System Technologies we go to great lengths to ensure your shopping experience is as easy and secure as possible.

Firstly you need to know your equipment or machinery information, this can be your equipment or machine make, model, version and year.
Know the Part Name and Number from manufacturer. Enter your parts details in searth bar. Search bar will display options for relevent search terms.
Please select your choice and check.

Our comprehensive catalogue system will also look for the parts for your section if selected in catalog categories.

Use the Search or the menus to navigate to the part you need.
Once you have found a part, check the other information to confirm it is the correct part for your vehicle.
if item is in ready stock order online or request for other information through chat box or contact form.
If in doubt feel free to call our experienced customer service team on +91 9174887799.
Once you have finished shopping simply go to the checkout,
choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s)
will be dispatched to you.

Alternatively, you can add the required part to quote list. After having a quote list of required items fill up your details and concerns regarding the parts and request quote for the listed parts. We request you to mention delivery priority and delivery address with zip code.
One we will receive your request our team member will start working on your request.

Once quote is ready you will receive a notification email to check.
If you approve the price and terms the quote can be accepted and should be paid online through different payment options.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online

Which credit cards do you accept?

We currently accept the following credit cards on fpstechnologies.in, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

What currencies can I use?

Depending on the fpstechnologies.in site, the currency will either display INR or USD or Euros.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

Can I use a different payment method?

Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

What is a surcharge?

Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.

Do your prices including VAT?

All our online prices include VAT.

How can I find the right part for my equipment or Machine ?

Enter your manufacturer part number on the home page on the search bar, and we we filter the parts for your vehicle. Just remember to check the “Details” section to confirm the correct part.

Why does more than one part come up when I enter my part details and search for a part?

Did you know manufacturers purposely fit more than one part to specific equipmemt(s) (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Detail’ section… This tells you everything you need to know. Alternatively feel free to call us on +91 9174857799.

Do you fit parts?

Unfortunately we can only supply parts, we do not offer the service to fit parts.

Do you sell engine/gearboxes?

Yes, we can supply these through a special order. To do this you must contact us special order inquiry.

A part is not listed online so can you order for me?

Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +91 9174857799 to request your part.

Alternatively you can fill a Request a Quote Form in Main Menu

Can I make an order over the phone?

Yes, telephone +91 9174857799, our specialist team is available to take your order 9am to 8pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same.

Do parts come with additional fitting kits/gaskets?

None of our products come with any additional items, unless specified on the item page, under the ‘Part Details’ section.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales  online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +91 9174857799.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

It says out of stock on your website for my part. How long will it take to get in?

tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +91 9174857799.

Do you price match?

Yes, we now offer a Price Match Promise.
We cannot guarantee price match on product being sold on websites outside of the India as our pricing structure must accommodate customs, excise and importation costs.
Please contact our Customer Service team via email, or phone on +91 9174857799 if you have a product you wish to discuss.

Where is my order?

Most of our deliveries are sent via TNT and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why does my order state available, and then find out I have to wait extra days for delivery?

We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it.

Why am I missing an item in my delivery?

There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

Can I pay for a Click&Collect order online?

No, currently we only offer the service to collect and pay in store.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

Being a international supplier its difficult to take items return back we can send you another item if its in our scope and will suggest you the return process.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +91 9174857799.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At Fluid Power System Technologies  we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to claim insurance. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to custservice@eurocarparts.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on support@fpstechnologies.in.